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Customer Service: Above and Beyond

Posted: November 01, 2013 by Craig Peyton
Filed in: News & Events

Dear Mr. Polizzotto,

I have a EDM 700 in my aircraft and began having dimming issues with the display. I spoke to you at Sun N Fun and you asked me to send it in for repair/update at N/C.
I received the repaired instrument and everything seems flawless. I wanted to thank you for your continuing customer support and the courtesy N/C repair.
I am so pleased with your above and beyond service and support that I wrote to Aviation Consumer magazine to relate my excellent experience with your company.
Thank you again for your support for your customers.

Steve R.


  1. Maureen Griggs says:

    I need to talk to someone about problems I am having with my JPI EDM 700.
    Thank you,
    Maureen Griggs
    Bellingham, WA

  2. Roy says:

    I have been trying to contact for edm 700 display. EDM display can not be read out some of the LED segments are missing. I am from Australia just wondering is there any way JP can send a replacement display.
    p/n-EGT-701 S/N-20723

  3. Rufus Ferguson says:

    I have a EDM 760 in my Piper Aztec and am having display issues. Sometimes it doesn’t come on sometimes it have missing segments.
    I need it to be repaired.

  4. Alex Salie says:

    Dear Sirs,

    Re: EDM-730 display of Lyc. IO 360 A1A

    The RPM indication shows about 50% of the analogue indication.
    Can that be corrected with “Programming”?

    Alex Salie

    • Craig Peyton says:

      In some cases, yes. Please check your install programming. If not resolved also check that the FF sender direction is properly installed.

  5. Hello,

    my EDM 760 has some display problems, I cannot see all digets, beside that, everything works fine. I am a technician in Germany. Is there a way to buy a display? I can do the exchange by myself.

  6. Doug says:

    My EDM 700 display is also missing segments. I am trying to make a decision if I should simply get the 730 display upgrade or try to repair the 700 display. What ‘typical’ cost to replace/repair the original display so I can determine which way to go?

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