J.P. Instruments » Technical Support » FAQ Knowledgebase » USB Memory Stick is not recognized.
Your
Cart
0 items -
$0.00
Check Out

FAQ Details

USB Memory Stick is not recognized.

September 06, 2012 by Craig Peyton
  • Remove and retry.  The stick may flash for up to 8 seconds before recognizing the drive.  If longer, remove and retry
  • Reformat the memory stick.  JPI supports FAT and FAT32 formatted USB Memory devices only.
    • Insert the memory stick into a PC
    • If necessary, back up your memory stick by dragging files to your desktop or other location
    • Right click on the drive and select FORMAT.  IMPORTANT.  Be sure to select the correct device.  Selecting C: or other hard disks
    • Select FAT or FAT32 (recommended).  NTSF and exFAT will not work.
    • Select Start to format
    • When formatting completes, remove your memory stick from the PC and reinsert it.
    • Restore any saved files from your desktop to the memory stick
    • Retry in the EDM.  The device should be recognized within 10 seconds.